OHSafety.com stands behind the products we sell, and will only represent manufacturers who do the same. Our return and refund policy will vary depending upon the product and/or product distributor.
Cyclone Dryer Products:
Cyclone Dryers come with a 1-year warranty. The return policy is related to this warranty, and the manufacturer will warranty all parts for one year. OHSafety.com and/or the manufacturer will not generally offer any returns or refunds on Cyclone Dryer units outside of the standard warranty. The exception to this will be if after other methods of repair, such as a replacement blower or heating element, do not work. Click here for warranty details.
All Other Products:
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Shipping charges on mistakes by OHSafety.com will be paid by OHSafety.com and we can arrange for pickup or transmit a UPS label to expedite return of an item shipped incorrectly by us.
Any other returns or exchanges are subject to the following provisions:
- You must request an RMA prior to returning the item. If you created an account this can be done from your account profile. If you did not create an account please contact us by phone or email and reference your order number.
- All returns must be made within 30 days of original shipment. All items must be in original packaging and in new sellable condition.
Items that do not meet the above requirements may be rejected for refund and customer would be responsible to pay for return shipping.
Customer is responsible for shipping charges for replacement items unless an error was made by OHSafety.com.
Cyclone / HeaterCraft Warranty Details
Heater Craft warrants your Hydronic Heater System and Shower/ Wash Down System to be free from defects in material and craftsmanship under normal use and service by the original consumer purchaser for a period of (1) one year from the date of purchase. This limited warranty does not apply if the system has been damaged by accident, improper installation, unreasonable use, lack of proper maintenance, unauthorized repairs or modifications, or causes not arising from defects in materials and craftsmanship.
Heater Craft’s obligation under this warranty are limited to repair of the product at Heater Craft’s production facility, or the replacement of the product at Heater Craft’s option and at Heater Craft’s expense. Any expense involved in the removal, reinstallation, or transportation of the product is not covered by this warranty. Prior to return of any product to Heater Craft customer must first call Heater Craft customer service (208) 687-4400 and request a return authorization number. This number must be marked on exterior of carton for easy identification. Warranty product received at Heater Craft without a Return Authorization Number may be returned at expense of sender.
Send defective product to:
Heater Craft
6672 Boekel Road
Rathdrum, ID 83858
Attn: Warranty Dept.
Postage must be prepaid, and the original dated proof-of-purchase must be included. Heater Craft will not be liable for any damages sustained in transport due to improper packaging or handling. The acceptance by Heater Craft of any product returned shall not be deemed as an admission that the product is defective or in any violation of any warranty.
This warranty is Heater Craft’s only express warranty of this product. We reserve the right to make changes to products and policy that are in the best interest of Heater Craft Marine. No implied warranty shall extend beyond (1) one year from the date of the original consumer purchase. Heater Craft will not be liable for any damages, for loss of use of this product, nor for any consequential damages, costs or expenses.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights not mentioned here that vary from state to state.
